I love these kinds of things, hopefully, I can remember them and use them regularly.

My new goal is to actually use at least one in conversation.

Key takeaway:
‘Jouska’, a hypothetical conversation that you play out in your head.

I can’t count the number of times this happens to me, especially before a bid design meeting when I’m trying to anticipate the possible question and answers.

Businesses and organisations are complex — it can take years for a learning culture to develop.

Although it is number three on the list, I believe ‘shared vision’ is the most important discipline.

If you don’t know where you are going, you can’t figure out the best possible route to get there.